Delivery Policy

Delivery Options Available

 

1) KL and Selangor - All Our Products (including Chilled & Frozen Items)

a) Fast Delivery (Same Day)

BREAKING NEWS: We have a new FAST DELIVERY option for KL and Selangor. If you would like to receive your order as quickly as possible, we got you covered.

The delivery speed and charge for this option will depend on the distance from our outlet in Kota Damansara. Here are the estimated delivery times for each distance from our shop if you choose this option:

  1. Up to 15km: 1 hour

  2. 16km to 25km: 1-2 hours

  3. 25km to 35km: 2-3 hours

  4. More than 35km: 3-4 hours

The delivery times and charges to your address can be seen during checkout. Order by 6pm for same day delivery. Earliest dispatch time is at 11:30am.

This option is also suitable for those who would like their orders delivered at a specific time. Simply mention your preferred time of delivery in the order notes. We can dispatch at anytime between 11:30am and 6pm.

 

b) Economy Same Day Delivery

We charge a FLAT RATE of RM10 to most places in KL & Selangor. 

All products listed, including chilled and frozen items, can be delivered to most addresses in KL and Selangor. 

We offer the convenience of same day delivery and the earliest possible will be about 4 hours after the order is finalised.

Our delivery service is available between 1pm and 6pm (Last Dispatch) daily.

Delivery Schedule

Orders placed Delivery Timeframe
 - between 10am to 6pm

4 -7 hours after order is placed

(depending on distance)

 - after 6pm

1 - 3pm (following day)

- Before 10am

1 - 3pm (same day)


 

Free Delivery Services to selected locations in KL and Selangor.

Free delivery coverage area.

Discount is automatically applied to your cart if your address is within the free delivery coverage area and your cart has items to the total value of RM150 or more.

Terms and conditions

  1. Offer valid for purchases above RM150 and if the shipping address is within a certain radius of our coverage area (see map).
  2. Free Delivery coverage areas are highlighted in blue on the map.
  3. Coverage area shown in map is a rough depiction and may not be 100% accurate. 
  4. To see if your area is within the free delivery coverage area, simply select products to the value of RM150 or more and enter your shipping address during the checkout.  

 

IMPORTANT Information for all KL & Selangor Delivery

Last order for the same day delivery is at 6pm.

As we are open everyday, including Public Holidays and weekends, we can deliver on any day. 

Please make sure that you are at home on the delivery day to receive the products or you need to ask the courier to leave your parcel in a safe place or with a neighbour!  Please also ensure you are contactable via the mobile number provided. Second delivery attempt would not be possible! In the event the delivery person is not able to contact you, the parcels may be left with the security of your building or near your gate/ door. 

We cannot guarantee that any instructions provided will be followed by the delivery rider.

At the payment confirmation page, you can choose to receive sms notification so you will be alerted once the product is dispatched. Depending on distance, delivery time is estimated to be between 1 to 3 hours under normal circumstances. Delays are to be expected during rainy weather or caused by traffic jams and unforeseeable circumstances. 

For purchase of chilled or frozen products, ice-packs may be included at our discretion at no additional charge to reduce temperature change during transportation.

 

2) Peninsular Malaysia: Cold Shipping

We are now able to deliver chilled/frozen products to most areas in Peninsular Malaysia.

For KL/Selangor, same day delivery service is available through our premium courier service stated in no.1 above. 

For areas outside KL/Selangor, we ship through our premium courier service and in most cases, your order may arrive the next day after shipping, or the second or 3rd day after shipping, especially if you're in a more remote area.

We use styrofoam boxes and ice packs that stay cool for up to 48 hours so that your products arrive safely. It should be noted that frozen products may defrost in transit, depending on the distance and time taken for shipping. If the products are still frozen on arrival, you may pop them immediately in the freezer.  However, if the products are already thawed, it is advisable to keep them in the fridge and use in a few days.  We are not able to guarantee that products will arrive frozen/chilled since it is up to the courier service to handle the delivery.

Dry goods ordered will be packed separately and may arrive on a different time or day as the courier tries to prioritise cold shipping.

Important: Please make sure that you are at home on the delivery day to receive the products or you need to ask the courier to leave your parcel in a safe place or with a neighbour!  Second delivery attempt would not be possible! 

Please specify delivery instructions in the notes section when you go through our online checkout.

However, we cannot guarantee that any instructions provided will be followed by the delivery rider.

Frozen/chilled orders can only be shipped by courier from Monday to Wednesday.

Orders should be received latest by 5pm on Monday for same week delivery.  Otherwise, shipment may be carried forward to the following week.

Delays may be caused due to public holidays. Customers will be updated via email when their parcels are scheduled to be dispatched with tracking link. 

 For Langkawi and other islands that are not accessible by road, please note that your shipment may only arrive after 4 to 5 days (or perhaps longer) once products are shipped. We cannot guarantee items will arrive in good condition but we shall try our best to ensure they do by including additional ice packs. (Please remark in the notes section of your order if this is the case for your location). Orders for Langkawi and places not accessible by road are only shipped on Monday and the cut off is the Saturday before.

 

 Destination First kg Every subsequent 1kg
Peninsular Malaysia RM30* RM2.50

 

*Charges includes the cost of styrofoam box and ice packs.

 

3) Nationwide Shipping: Except Chilled & Frozen Items

All products, except chilled & frozen items, are available for shipping nationwide. Products that are not suitable for nationwide shipping are mentioned on the product page description.

Shipping is calculated based on total weight.  

Generally orders are delivered within 3-7 working days. For East Malaysia it can take between 1 - 2 weeks. 

Tracking will be provided after the order is processed. 

 Destination First 5kg Every subsequent 1kg
Peninsular Malaysia RM8 RM3

East Malaysia (via DHL)

(Sabah, Sarawak & Labuan)

RM30 RM12.20

 

Free Delivery (Peninsular Malaysia Only, for orders without chilled/frozen products)

- Free delivery is offered for orders above RM150 on a single receipt. Max Weight for Free Shipping is 6kg. For orders more than 6kg and above RM150, reduced shipping price applies. 

Please take note that when chocolates are added to the cart, an additional charge of RM3 will apply as chocolates require special packaging. This charge is added to the total even if the customer qualifies for free delivery. If more than 10 chocolates are added to the cart, a further RM3 is added to the delivery charge. 

- No delivery over weekends (Saturday and Sunday) and/ or Public Holidays.  Delays in delivering your order might occur due to holidays, extreme bad weather or any type of natural disaster.

 

4) SHOPEE

If you are a frequent Shopee shopper, we have you covered! A select number of our products (non-chilled/non-frozen) are now available on the Shopee platform too.  Click here to visit our Shopee Shop. 

Note: 

1. Our Shopee store only ships within Peninsular Malaysia. We have tried shipping via Shopee to East Malaysia but as it takes a very long time we no longer do this. For East Malaysia we recommend purchasing via our website. More details available above at point 3.

2. If you are shipping to locations in KL & Selangor, we recommend purchasing through our website as we offer same day delivery at a very affordable flat price of RM10 & free delivery for orders above RM150. As we are open everyday, we can send your products on any given day. (Please read point 1. KL & Selangor for full details).

Shipping via Shopee's couriers may take a few days and up to one week under normal circumstances. 

 

5)The pickup option

For customers who would like to collect their online purchase in person, you can choose the pickup option. You can order online at your convenience and quickly swing by our outlet to pickup your order! Please do mention during the order what time and day you will be picking up your order. You can also call our outlet at 03-61431522 as soon as you have arrived and we can bring out your order to you. We can keep your order for you for a maximum of 5 days. 

Please allow about 1 - 2 hours for us to process your order and we will notify you once your order is ready for pickup. 

Pickup service is available from 11am to 6pm daily.

Last order for same day pickup is at 6pm.