Delivery

Delivery Options Available

1) KL and Selangor: All Our Products (including Chilled & Frozen Items)

We charge a FLAT RATE of RM10 to most places in KL & Selangor. 

All products listed, including chilled and frozen items, can be delivered to any address in KL and Selangor. 

We offer the convenience of same day delivery and the earliest possible will be about 4 hours after the order is finalised.

Our delivery service is available between 1pm and 8pm daily.

IMPORTANT.

Last order for the same day delivery is at 5:30pm during the Enhanced MCO.

During checkout, just indicate at the 'Additional Comments' box your preferred time range for delivery. 

As we are open everyday, including Public Holidays and weekends, we can deliver on any day. 

Once products are despatched, customers will be notified via sms with tracking provided by the courier. 

For purchase of chilled or frozen products, ice-packs may be included at our discretion at no additional charge to reduce temperature change during transportation.

Kindly take note that presently, our courier is experiencing some difficulties with the system and so there is a chance you may not receive the sms notification. But rest assured orders placed before 6pm are sent out on the same day. 


 

Free Delivery Services to selected locations in KL and Selangor.

Free delivery coverage area.

Kindly take note that the discount is automatically applied to your cart if your address is within the free delivery coverage area and your cart has items to the total value of RM150 or more.

Terms and conditions

  1. Offer valid for purchases above RM150 and if the shipping address is within a certain radius of our coverage area (see map).
  2. Free Delivery coverage areas are highlighted in blue on the map.
  3. Coverage area shown in map is a rough depiction and may not be 100% accurate. 
  4. To see if your area is within the free delivery coverage area, simply select products to the value of RM150 or more and enter your shipping address during the checkout. 

 

2) Peninsular Malaysia: Cold Shipping

We are now able to deliver chilled/frozen products to most areas in Peninsular Malaysia.

For KL/Selangor, same day delivery service is available through our premium courier service stated in no.1 above. 

For areas outside KL/Selangor, we ship through our premium courier service and in most cases, your order may arrive the next day after shipping, or the second or 3rd day after shipping, especially if you're in a more remote area.

We use styrofoam boxes and ice packs that stay cool for up to 48 hours so that your products arrive safely. It should be noted that frozen products may defrost in transit, depending on the distance and time taken for shipping. If the products are still frozen on arrival, you may pop them immediately in the freezer.  However, if the products are already thawed, it is advisable to keep them in the fridge and use in a few days.  We are not able to guarantee that products will arrive frozen/chilled since it is up to the courier service to handle the delivery.

Dry goods ordered will be packed separately, but are delivered together with the cold delivery. 

Important: Please make sure that you are at home on the delivery day to receive the products or you need to ask the courier to leave your parcel in a safe place or with a neighbour!  Second delivery attempt would not be possible! 

Please specify delivery instructions in the notes section when you go through our online checkout.

However, we cannot guarantee that any instructions provided will be followed by the delivery rider.

Frozen/chilled orders can only be shipped by courier from Monday to Wednesday.

Orders should be received latest by 5pm on Monday for same week delivery.  Otherwise, shipment may be carried forward to the following week.

Delays may be caused due to public holidays. Customers will be updated via email when their parcels are scheduled to be dispatched with tracking link. 

 For Langkawi and other islands that are not accessible by road, please note that your shipment may only arrive after 4 to 5 days (or perhaps longer) once products are shipped. We cannot guarantee items will arrive in good condition but we shall try our best to ensure they do by including additional ice packs. (Please remark in the notes section of your order if this is the case for your location). Orders for Langkawi and places not accessible by road are only shipped on Monday and the cut off is the Saturday before.

 

 Destination First kg Every subsequent 1kg
Peninsular Malaysia RM27* RM2

 

*Charges includes the cost of styrofoam box and ice packs.

 

3) Nationwide Shipping: Except Chilled & Frozen Items

All products, except chilled & frozen items, are available for shipping nationwide. Products that are not suitable for nationwide shipping are mentioned on the product page description.

Shipping is calculated based on total weight.  

Generally orders are delivered within 3-7 working days.

Tracking will be provided after the order is processed. 

 Destination First 5kg Every subsequent 1kg
Peninsular Malaysia RM8 RM3

East Malaysia (via DHL)

(Sabah, Sarawak & Labuan)

RM25 RM12

 

Free Delivery (Peninsular Malaysia Only)

- Free delivery is offered for orders above RM150 on a single receipt.

Please take note that when chocolates are added to the cart, an additional charge of RM3 will apply as chocolates require special packaging. This charge is added to the total even if the customer qualifies for free delivery. If more than 10 chocolates are added to the cart, a further RM3 is added to the delivery charge. 

- Maximum weight for nationwide shipping is 10 kg.  

- No delivery over weekends (Saturday and Sunday) and/ or Public Holidays.  Delays in delivering your order might occur due to holidays, extreme bad weather or any type of natural disaster.

 

4) SHOPEE

If you are a frequent Shopee shopper, we have you covered! A select number of our products (non-chilled/non-frozen) are now available on the Shopee platform too.  Click here to visit our Shopee Shop. 

Note: 

1. Our Shopee store only ships within Peninsular Malaysia. We have tried shipping via Shopee to East Malaysia but as it takes a very long time we no longer do this. For East Malaysia we recommend purchasing via our website. More details available above at point 3.

2. If you are shipping to locations in KL & Selangor, we recommend purchasing through our website as we offer same day delivery at a very affordable flat price of RM10 & free delivery for orders above RM150. As we are open everyday, we can send your products on any given day. (Please read point 1. KL & Selangor for full details).

Shipping via Shopee's couriers may take a few days and up to one week under normal circumstances. 

 

5)The pickup option

For customers who would like to collect their online purchase in person, you can choose the pickup option. You can order online at your convenience and quickly swing by our outlet to pickup your order! Please do mention during the order what time and day you will be picking up your order. You can also call our outlet at 03-61431522 as soon as you have arrived and we can bring out your order to you. We can keep your order for you for a maximum of 5 days. 

Please allow about 1 - 2 hours for us to process your order and we will notify you once your order is ready for pickup. 

Last order for same day pickup is at 6pm.